Returns + Store Credit

At Bode+Ev, we take pride in creating luxury handmade soy candles, clean home fragrance products, and plant-based bath + body essentials in small batches using high-quality ingredients.

Because our products are handcrafted and many are personal-use items, we do not issue refunds to the original form of payment. Eligible returns will receive Bode+Ev store credit.

Returns + Exchanges

We accept eligible returns or exchanges on unused, unopened and unburned products within 7 days of delivery or in-store purchase.

To be eligible, items must:

• Be unused, unopened and unburned

• Be in their original packaging

• Be returned in their original condition

To request a return or exchange, please email tracey@bodeandev.com with your order number, the item(s) you wish to return and the reason for your request.

Once your return is approved, return instructions will be provided.

Eligible returns will be issued store credit only. No refunds will be issued to the original payment method.

Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

We carefully make, inspect and package every Bode+Ev order. If your order arrives damaged, defective or incorrect, please contact us within 5 days of delivery so we can make it right.

Please include:

• Your order number

• Photos of the damaged or incorrect item

• Photos of the shipping box and packaging, if applicable

Once reviewed, we may provide a replacement or issue store credit.

Scent Exchanges

We know fragrance is personal. Eligible unused and unburned products may be exchanged for another scent within our 7-day return window.

Products that have been burned, opened or used are not eligible for a scent exchange.

Final Sale + Non-Returnable Items

For safety, hygiene and the custom nature of certain Bode+Ev products, the following are final sale and cannot be returned or exchanged:

• Burned candles, except in the case of a product issue reviewed by Bode+Ev

• Opened or used home fragrance products

• Opened or used bath + body products

• Custom, personalized or co-branded products

• Gift cards

• Sale or clearance items

Store Credit

Approved returns will receive Bode+Ev store credit for the eligible purchase price of the returned product.

Store credit does not include original shipping charges and cannot be redeemed for cash.

Questions?

Have a question about your order, candle care, shipping, returns or exchanges? We're always happy to help.

Email us at tracey@bodeandev.com.

Thank you for supporting Bode+Ev and our woman-owned small business. Every purchase supports products that are thoughtfully handcrafted in small batches with intention. 🩶🕯️